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Refund Policy

RISK-FREE REFUND POLICY:

We offer 30 DAY RISK-FREE return policy for products that arrive defective, broken or not as described. To be eligible for a refund, you must first contact us at support @ hearttrackr.com within 30 days from the date of receipt for a pre-approval of your item(s). Additionally, you may be asked to submit picture or video evidence to verify your claim before a refund will be approved. No return or exchange will be accepted after 30-days.

ELIGIBILITY

To be eligible for a return, your item must be unused and in the same condition that you received it. Also, your item must be in the original packaging and needs to have the receipt or proof of purchase. And again, to be eligible, picture or video evidence may be required.

RETURN SHIPPING ADDRESS

Contact us, and once your request for refund is approved, we will provide you with the return shipping address and you may ship your item(s) back to us. Please do not send your purchase back to our warehouse; our support team will send you our return address with your pre-approval.

HOW TO SHIP ITEMS BACK TO US

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using traceable services when returning the package. 

We are not responsible for any packages not received or packages received damaged.  After mailing your items, you MUST email us at support @ hearttrackr.com with all tracking information.

HOW FUNDS ARE REFUNDED

Upon receiving and inspecting your item(s) we will issue you a refund to the original payment source, this may take up to a week to reflect in  your account.

Please be advised any discounts that were applied (including Welcome Discounts, Special Discounts, Holiday Discounts, Repeat Customer Discounts etc) may not be applicable for REFUND. 

All purchase of items from the SALE COLLECTION are final no return/refund would be granted under any circumstances. Unauthorized returns will be discarded.